This product is only for the shipping fee for exchange and re-issue orders when the product conditions meet our website policy. Before paying, please make sure that you have an email confirmation on the exchanging/re-issue product with out customer servicec team. And please do not use a completely different customer info like name and email address from what you introduced yourself in reaching out emails. Once we received your shipping order, we will prioritize and process it immediately. The tracking info will be sent to you via email when it’s shipped out.